外企大酒店經(jīng)理年終個(gè)人工作總結(jié)

外企大酒店經(jīng)理年終個(gè)人工作總結(jié)

Him**,**clubgeneralmanagerholdsgeneralmanagerof***bigpublichouseconcurrently,belowPETERpresidentandtheleaderoftheheadquartersthatamounttosound,leadtwohotelsfacultytofinishheadofficetomakeeacharemanaged,administrativeindex,raisetheservicequalityofthehotel,levelofmanagementandeconomicbenefitsjointly.Reportasfollowswithrespecttothejobof201*yearnow:One,themanagementplandevelopmentofestablishhotelplanstoreachmanagementguidingprinciple,makethemanagementtargetofthehotel,directcarryout.Clubofholidayofcaseorchidheartsincepractice,sufferallrespectelementstoaffect,managementcircumstancenotsallowhopeful,making201*yeardevelopaprogramtoreachmanagementguidingprincipleisnamelyaroundwearthosewhoimprovemanagementstatetoundertake,basic201*affirmatoryclubwithChinesemeal,Western-stylefood,guestroom3bigbusinesspointsattachmostimportancetoadot,complementaryinordertomeetplace,swimtheestablishmentofformacompletesetsuchasthepool,enhancesale,refineaservice,carrytowerabovetotaste,raiseabilityofhotelwholegaintorunpolicybasicallyforthehotelthereby.201*yearclubplansincometobe3709.0xxxxformerlyyuan,netis2329.6xxxxyuan,theratethatfinishis62.8xxxx.IncomeofeliminateChinesemealisaffected,theclubplansincometobe1613.4xxxx,netis1648.6xxxx,theratethatfinishis102.1xxxx.IncomeofplanofeatofitsChineseandWesternis40xxxxyuan,netis436.2xxxxyuan,theratethatfinishis108.xxxx,incomeofguestroomplanis118xxxxyuan,finish114xxxxactuallyyuan,theratethatfinishis96.xxxx.Todrivehousing,driveconsumption,theclubbasicallyadoptsthefollowingmeasuretoassuretomanageinmanagementrespectgrowcontinuously:1,addedfreenatantitemtohousingguest,rolledouteverymonthsofhousingtobusinessaffairsguestroomaccumulativetotalisgiven5timescompletelyswimticketapiecefavourableactivity,withcompanyofthisincentivebusinessaffairsbookaroomandspreadeffecttotheconductpropagandasincetheswimming-poolofnewstartbusiness.2,inthelightofthehousingofthelastten-dayofamonthwillbeopenedtobookinginJunelow,executetocominglooseguestandbusinessaffairshousinggivebreakfast,lowtotravelagentattunevalenceattractsacustomerontheweekend.3,locateWestern-stylefoodhallintoHuaJiangnorthofsupremeviewsceneinhallofhigh-gradeWestern-stylefood,refineaservice,strengthenmanufacture.Seizemomentof51goldenweeks,sinceMay1,movepriceagaintoWestern-stylefoodhall,willmoveto5xxxx/onbuffetlunchprice,rolloutafternoonteaprojectwithstylish.4,theclubismanageddidnotamounttoatarget,mainreasonisChinesemealincomeandplanapartexcessivelylong-distance.CaseofChinesemealofsecondhalfoftheyearextremelynotallowhopeful,inthejoint-stockcompanythatamounttosounddecision-makingbelow,willannouncestopbusinessonSeptember11.MeanaclubtocastoffChinesemealtomanacle,takepartinabattlewithlightpacks,twistshortendcanbeexpectedsoon.5,guidanceconstitutesactivityoffestivalofthewestintheplan,implementationisachievedcontrolaheight.2,chairmakeandperfectahoteleachregulationssystem,buildperfectinteriortoorganizeasystem,harmoniousanddepartmentaldoorconcerns,establishin-houseandreasonableandeffectivemovingmechanism.Tomakeofthehotelrundailybringintoworkingaccordingtoplanstagebystage,haveguidance,havedog,thegovernmentthathassummarygoesinthesystem,effectivegroundworksplansexandmarriageoflash-upsexjobrises,establishspecificworkingtarget,askdepartmentaldoorbuildstheworkingsystemthatplansagender,adopteverymonthsofsummary,plan,worktoeachinaplannedway,havefulfil,bytheplanmeasuregivescarryout.Buildeverymonthsofjobtoreportasystem,carrytheinFM201*|PES201*|FIFAfinishedstatetothejob,givetodepartmentaldoorcontrollerexamine.Atthebeginningofthehotelholdswater,eachsystemisnotperfectandperfect,ofthesystemperfecttheestablishthatreachseachworkprogramtoneedtojustcanbefinishedstagebystageinlong-termandmanypractice.Accordingly,ofthesystembuildingalsoisalong-termandcomplexjob.Showthisparttoworktobefinishedbasicallyalready,eachstationprogramandflowalreadyestablishedtheclub.Thestandardizationofhotelmanagement,systemchangesthebasisthatconstructionishoteldevelopment,hotelmanagementlayerfrom201*thebeginningoftheyearbegins,makespecificprovisiontohotelwholestandardandstandardnamely,publishedrelevantprogramtochangeinsuccession,standardizationgovernmentdocument.Theaspectisexaminedinthetarget,carryoutmethodtoundertakeassessingaccordingtotheassessmentthatalreadycameonstageononehand,ontheotherhandeverymonthsofeveryquarterisheldonmonth/quarterlyjobsummaryismet,beaimedattheworkingplanthatmake,summaryimplementsplanactually,putforwardtoneedsettlementproblem,makeeachjobfulfilsaperson,alsoserveasthebasisofpairofdepartmentalassessmentwiththis.3,thechangethatconsiderandmastersthemarketanddevelopmentstateofaffairs,makethemarketextendreachpricesystem,timelyadvancefocalpointoflevelsexjob,directcarryout.Thedevelopmentbecloselyboundupofthechangeofthemarketandhotel,theclubisbasedonthistobucklemarketpulsationcloselyjustabout,advancefocalpointofeachphasesworkintime:MadeJanuarybusinessaffairscameloose201*guest,roomlengthabag,conferenceroundroom,travelagentgroupcomesloosehousepriceandagreementversion.EngineeredValentine’sDayactivityandpromotionjobFeburary,strengthenfinancialmanagement,makestorehousemanagementsystem,executetelephoneexchangeandmanagementofservicecenterdeparture.AccordingtothequarterchangeadjustedpolicyofprivilegeofareaofAofhallofgoldenseaYue,BinMarch,decreasegive,perfecttheservicefunctionofCarea.Firmgrabssalejob,implementhotelsaleplan,hadbeendoneorselltaskallocation.TheworkingtechnologicalprocessthatestablishsWestern-stylefoodofficeandawardpenalizeaninstitution.ThememberthatmakeGelandehuiblocksway.PerfecteddutyofhotelbranchposttoeditinApril,thehotelthatdraftisdepartmentaldoorworkprogram,thestartbusinessthatdevelopsaswimming-poolarrangesthejob,completestationsofpairofweatherofWestern-stylefoodhalldecorate.Constituentsalepersonnelhasthesaleofdiamondcard,favourablecard,engineermother’sdayactivity.TheauthorizedstrengthisnewinMaydishcard,makethetransitionofveryseasonaldish,areaofCofchangeChinesemealservesafunctiontorolloutadministrativeformula,thesalethatenhancespairofswimming-poolsworks,tomaintenanceofwaterofoozeofguestroombathroom,smallpoxofroomofbagofWestern-stylefoodhall,wallpaperismildewymaintenance,floorofkitchenofChineseandWesternisrepaired,netofdirtofChinesemealairconditioningiscleaned.Edificeoftheeconomythatfinisheastoutsideadvertisingofpaintofopeninseasonmakesthewall.Engineerthefavourableactivityof61Children’sFestivals.WillrecombinestaffofChinesemealpersonnelinJune,addhiresoutstandingsalestaff,begindragonboatfestival,Children’sFestivaltoanswersectionactivity,adjustsummervacationtimeofWestern-stylefoodhalltomanufacture,thehotelthatfinishispublicizedbookorderimprint.ThehotelwillbemanagingcostJuly,executepartialgoodsandmaterialstobeboughtoneself,chinesemealincreasesthepromotionofnewcoursetype,western-stylefoodrollsoutdrinkofaffectionofbendofhandpickafternoontea,summer

FM201*|PES201*|FIFA

擴(kuò)展閱讀：06年外企酒店經(jīng)理年終個(gè)人工作總結(jié)

06年外企酒店經(jīng)理年終個(gè)人工作總結(jié)

201*年7月14日，受**董事長(zhǎng)及達(dá)聲總部領(lǐng)導(dǎo)的委派，本人負(fù)責(zé)**大酒店籌建工作，由于前期遺留問(wèn)題較多，各項(xiàng)工作處于停頓狀態(tài)。為使工作順利進(jìn)入狀態(tài)，本人主要開(kāi)展以下幾方面工作：一、解決前期工程遺留問(wèn)題，組織圖紙會(huì)審，重新確定思路，加快主體工程建設(shè)，目前各項(xiàng)工程處于收尾階段。

由于前期人員變動(dòng)及部分合作商溝通不暢，各項(xiàng)主體陷入癱瘓狀態(tài)，工地停工，員工情緒動(dòng)蕩。在此情形下，本人意識(shí)到只有立即解決前期遺留問(wèn)題，加快主體建設(shè)，才能推動(dòng)籌建工作的進(jìn)展，穩(wěn)定民心。在王賓董事長(zhǎng)及總公司領(lǐng)導(dǎo)的支持下，本人組織人員進(jìn)行圖紙會(huì)審，重新確定思路，解除不合作裝飾公司合約，吸引有實(shí)力、有資質(zhì)、有經(jīng)驗(yàn)承建商共同合作，現(xiàn)已完成以下幾項(xiàng)主體工程：1、弱電工程：電話線、視頻線、網(wǎng)絡(luò)線鋪設(shè)；消控室和總機(jī)房靜電地板項(xiàng)目。有線電線設(shè)施完成9xxxx。目前唯有衛(wèi)星接收系統(tǒng)項(xiàng)目處于洽談中。

2、設(shè)備工程：完成空調(diào)主機(jī)安裝、水泵安裝、鍋爐、別墅熱水器的安裝。目前未完成項(xiàng)目有電源、煤氣設(shè)備。

3、裝修工程：完成別墅外墻油漆及9xxxx別墅裝修；主樓裝修完成9xxxx（包括水、電、地、墻、天花）；酒店外墻大理石完成8xxxx。4、其它工程：完成外圍欄、別墅中間藝術(shù)長(zhǎng)廊、酒店廣場(chǎng)、店標(biāo)石。園林工程、海邊休閑涼亭完成9xxxx；酒店停車場(chǎng)完成9xxxx；酒店噴水池完成9xxxx；草地照明完成9xxxx；

二、廣布信息，開(kāi)展各類招標(biāo)活動(dòng)，對(duì)各類設(shè)備、用品、材料選樣及機(jī)器設(shè)備選型，并簽定合約在上述主體工程如火如荼進(jìn)行同時(shí)，各類設(shè)備、用品及材料選樣及機(jī)器設(shè)備的選型也緊鑼密鼓地開(kāi)展。在與王賓董事長(zhǎng)及合作方相關(guān)領(lǐng)導(dǎo)溝通下、輔以自身多年酒店行業(yè)經(jīng)驗(yàn)，進(jìn)行選樣定型。在供貨商的選定上，采取招標(biāo)辦法，在招標(biāo)過(guò)程中，嚴(yán)格堅(jiān)持了公正、合法、平等競(jìng)爭(zhēng)、誠(chéng)實(shí)信用的原則，堅(jiān)持了資格審查，實(shí)地考察，小組審議，上報(bào)批準(zhǔn)的工作程序與供貨商簽定合約。目前中央空調(diào)、廚房設(shè)備、綠化工程、燃?xì)夤こ�、客房門鎖、清潔機(jī)器、員工服裝、客房用品等一系列合同已簽定，共計(jì)合約50份，合同總額達(dá)1802.xxxx元。（

三、確立人員編制、架構(gòu)，分步有序進(jìn)行人員招聘，保證人員儲(chǔ)備，加強(qiáng)人員培訓(xùn)

201*年8月，酒店確立全體人員編制為30xxxx。結(jié)合酒店特點(diǎn)搭建組織架構(gòu)，制定人員工資標(biāo)準(zhǔn)體系。目前亞洲海灣大酒店確立為總經(jīng)理領(lǐng)導(dǎo)下的各部門相互分工合作的有機(jī)整體。在人員的招聘上，為確保各項(xiàng)工作高效進(jìn)行，節(jié)約控制人力成本，海灣大酒店采取分步有序，逐步到位的辦法進(jìn)行人員的招聘。對(duì)于職位缺口較大的部門，采取了多種的招聘方法來(lái)盡快補(bǔ)足，除了人才市場(chǎng)招聘、勞動(dòng)力市場(chǎng)招聘外，還通過(guò)網(wǎng)上發(fā)布招聘信息，請(qǐng)勞動(dòng)職業(yè)介紹所幫忙發(fā)布信息和推薦人員，通過(guò)勞動(dòng)局關(guān)系和同行協(xié)助尋找和推薦酒店所需的人才等方式，目前酒店到職人員共22xxxx，主要為：行政辦xxxx，財(cái)務(wù)部2xxxx，前廳部3xxxx，管家部3xxxx，餐飲部3xxxx，營(yíng)銷推廣部xxxx，人力資源部xxxx，廚房3xxxx，采購(gòu)部xxxx，工程部1xxxx，保安部2xxxx。以上數(shù)據(jù)未包含05年元旦后入職的部分員工和已經(jīng)落實(shí)的四十名實(shí)習(xí)生。

目前與與酒店簽定“校企合作協(xié)議”的大中專院校有“天津商學(xué)院”、“廈門南洋學(xué)院”和“海峽工貿(mào)學(xué)�！钡热�所。實(shí)習(xí)期從201*年1月3日至201*年6月30日止。本批實(shí)習(xí)生都是經(jīng)過(guò)人力資源部挑選和相關(guān)部門面試，從中挑選的，基本上都達(dá)到了酒店培訓(xùn)的要求。在所有實(shí)習(xí)生入店實(shí)習(xí)后，人力資源部除了作好完善的食宿、津貼及工作安排外，還將與每位實(shí)習(xí)生簽定“實(shí)習(xí)協(xié)議”，用以保證我們酒店實(shí)習(xí)生的穩(wěn)定性�，F(xiàn)在南洋學(xué)院和海峽工貿(mào)的學(xué)生已經(jīng)來(lái)我酒店開(kāi)始實(shí)習(xí)了。酒店現(xiàn)有的員工人數(shù)已經(jīng)達(dá)到編制（30xxxx）的8xxxx左右，已經(jīng)能夠保證酒店試營(yíng)業(yè)的員工數(shù)量，除了管家、餐飲和工程等三個(gè)部門因酒店是逐步開(kāi)業(yè)而不需要按編制全部到位外，其他部門的員工均已達(dá)到部門人員總數(shù)的9xxxx以上。接下來(lái)，由于已經(jīng)臨近年關(guān)，人力資源部主要通過(guò)知會(huì)同行，了解過(guò)后一些高星級(jí)酒店欲跳槽的人員的去向，為我們酒店所需人員做好后備人選。

為了能夠跟上酒店進(jìn)行試營(yíng)業(yè)時(shí)新入店員工的培訓(xùn)，海灣大酒店著手開(kāi)展了兩次共八節(jié)培訓(xùn)課，對(duì)所有已入店員工進(jìn)行系統(tǒng)的培訓(xùn)，培訓(xùn)內(nèi)容涉及：酒店軟件和硬件的介紹、酒店的儀容儀表規(guī)范、禮貌禮儀的重要性、酒店英文、個(gè)人素養(yǎng)、職業(yè)道德、消防安全知識(shí)及全員銷售技巧等，不僅從全方位加強(qiáng)了員工對(duì)酒店的認(rèn)識(shí)和拓展知識(shí)面，也大大提高了員工的工作積極性。四、規(guī)范管理，完成建章立制，實(shí)現(xiàn)辦公電子化

經(jīng)過(guò)近半年的努力，亞洲海灣大酒店已制定一套比較完整的管理制度、崗位責(zé)任制以及操作流程。全面完成中餐、西餐、大堂吧的標(biāo)準(zhǔn)成本菜單核算。全面清查酒店資產(chǎn)，建立一套完整的資產(chǎn)實(shí)物臺(tái)帳及制度，保證酒店資產(chǎn)的安全。完成財(cái)務(wù)后臺(tái)電腦軟件的初始化工作，保證電腦建帳使用的穩(wěn)定性。五、確立市場(chǎng)定位，加強(qiáng)營(yíng)銷推廣，開(kāi)展市場(chǎng)調(diào)查，提高酒店知名度，

隨著旅游經(jīng)濟(jì)的復(fù)蘇，廈門星級(jí)酒店逐步完善與增多，并陸續(xù)有國(guó)際品牌酒店進(jìn)駐，廈門酒店行業(yè)面臨嚴(yán)峻的市場(chǎng)競(jìng)爭(zhēng)。根據(jù)本酒店情況，確定酒店的市場(chǎng)定位為商務(wù)旅游度假酒店，客源定位為跨國(guó)企業(yè)、外資企業(yè)、大型企業(yè)、政要客人、本地公司及海外公司等層次與消費(fèi)能力高的群體。為做到“知已知彼，百戰(zhàn)不殆”酒店組織營(yíng)銷人員開(kāi)展對(duì)周邊區(qū)域的市場(chǎng)調(diào)查、上門拜訪與洽談溝通，對(duì)環(huán)島內(nèi)高級(jí)寫(xiě)字樓及各家國(guó)際旅行社與網(wǎng)絡(luò)訂房中心商談合作。目前已簽協(xié)議單位有41xxxx，旅行社5xxxx。

通過(guò)開(kāi)展對(duì)各大型企業(yè)、跨國(guó)集團(tuán)、外資企業(yè)、上市公司的重點(diǎn)銷售回訪，得到反饋信息有：亞洲海灣大酒店定位五星級(jí)酒店較合理，房?jī)r(jià)也可以接受，地理環(huán)境得天獨(dú)厚，適合接待高級(jí)客人。別墅型酒店在廈門少有，較有吸引力。旅行社及網(wǎng)絡(luò)訂房對(duì)亞洲海灣大酒店也非常感興趣，已有多家旅行社來(lái)參觀酒店并表示滿意，以后將把日本、韓國(guó)、歐美等國(guó)團(tuán)隊(duì)安排亞洲海灣酒店。這說(shuō)明各企業(yè)、旅行社對(duì)酒店的期望值較高，將酒店定位為高檔、集商務(wù)、休閑一體商務(wù)旅游度假酒店的思路是正確的。

以上為本人在201*年度任俱樂(lè)部及海灣大酒店總經(jīng)理期間負(fù)責(zé)的各項(xiàng)工作。由于兩頭兼顧，任務(wù)繁重，工作中難免存在著疏忽與不足，敬請(qǐng)公司領(lǐng)導(dǎo)批評(píng)指正。

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