值班經(jīng)理工作報告[1]

黃河明珠大酒店值班經(jīng)理工作報告

日期：值班時間：姓名：總?cè)胱��?shù)貴賓住房維修房及原因查房情況其他情況營業(yè)情況檢查★18:0021:006:407:40為重點關(guān)注區(qū)域，須在現(xiàn)場出租率團(tuán)隊住房店請房號會議住房自用房號房務(wù)部★團(tuán)隊、會議抵、離時須在現(xiàn)場房務(wù)中心中餐晚餐雅座合計桌付費桌數(shù)檢查項目時間檢查項目時間本人到達(dá)VIP是否有提前用餐員工出勤菜肴準(zhǔn)備情況問題記錄店請桌數(shù)二樓散臺桌數(shù)宴會廳桌/人數(shù)2樓雅座多一桌/人數(shù)中廚房多三桌/人數(shù)宴會廳儀表儀容西餐晚餐合計：人住宿人數(shù)3樓雅座服務(wù)質(zhì)量團(tuán)會人數(shù)多一衛(wèi)生促銷店請活動人數(shù)多三菜肴質(zhì)量其他人數(shù)4樓雅座VIP用餐餐飲部營業(yè)臺海鮮池員工餐調(diào)音室休息室餐具庫項目、時間及情況記錄早餐情況餐廳時間用餐檢查檢查項目14樓辦公區(qū)后院垃圾站員工車棚地下車場員工更衣室西北員工通道員工衛(wèi)生間通員工餐樓道二至四客衛(wèi)工程部（地下）公共項目區(qū)域及設(shè)施、衛(wèi)生、安全及其他情況時間時間檢查項目樓體亮化前車場前廳大堂前廳客衛(wèi)消防電梯間各個樓層走廊東北側(cè)樓梯東南側(cè)樓梯西南側(cè)樓梯時間檢查情況記錄保安值班及安全工作廚房班后收尾檢查檢查檢查二樓洗碗間項目時間廚房“√”初加工間原料庫西餐廚房面點廚房所有雅座餐飲值班簽字保安簽字情況記錄工程值班、設(shè)備及系統(tǒng)運行及故障各部門出勤、違紀(jì)違規(guī)情況客人意見征詢、投訴、表揚情況各種巡檢制度執(zhí)行情況員工突出表現(xiàn)明日會場、接待準(zhǔn)備情況本班遺留問題及意見、建議總經(jīng)理閱批：存檔：所有問題必須向問題所在部門的部門經(jīng)理或二級經(jīng)理或值班、現(xiàn)場負(fù)責(zé)人溝通、通報并反饋處理意見、措施上一班遺留問題處理

擴(kuò)展閱讀：值班經(jīng)理報告

ManageronDutyReport

值班經(jīng)理報告

Date/日期ManageronDuty/值班經(jīng)理Basement2/地下二層行政區(qū)域/停車區(qū)域AreasNeedtobeChecked檢查區(qū)域StaffEntrance/員工入口ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度HousekeepingOffice客房部辦公室PlantRooms/設(shè)備間Storehouse倉庫PublicAreas/公共區(qū)域Corridors/Walls/走廊/墻壁Stairs/樓梯Directions/指示牌FireExit/安全通道FireExtinguisher/滅火器Lightings/燈光Extractor/通風(fēng)Lane/車道Others/其它Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Doorshut/門關(guān)閉Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xOffexceptemergencylightings處于關(guān)閉狀態(tài)，應(yīng)急燈除外Inorder/狀態(tài)良好Inorder/狀態(tài)良好GroundFloorParkingArea/一樓停車區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度StaffCanteen員工餐廳Lightings/燈光Lane/車道Others/其它FrontEntrance/酒店前門AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgressConditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/x√/x施工進(jìn)度FlagPole/旗桿Lightings/燈光OutwardappearanceoftheBuilding/酒店樓體外觀Ad&LightBox/廣告牌，燈箱SecurityGuard/保安Stairs/樓梯MainEntranceDoor/大門PlaceMat/防滑地墊GeneralLooking/總體感官Others/其它BackEntrance/酒店后門AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度Lane/車道LaneforDisabled殘疾人通道LobbyArea/大堂區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度Lightings/燈光BackgroundMusic/背景音樂Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)LiftLandingArea/電梯廳Elevator/電梯轎廂Office/辦公室FrontDesk/前臺GreenPlants/綠色植物L(fēng)obbyLounge大堂酒吧Others/其它Level2th/2樓西餐廳AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施NightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Inorder/狀態(tài)良好Patrolling/巡視Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好√/x√/x√/xConstructionProgress施工進(jìn)度Lightings/燈光BackgroundMusic/背景音樂Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)Office/辦公室GreenPlants/綠色植物Others/其它Floors26th-32th/26至32樓層AreasNeedtobeChecked檢查區(qū)域Lightings/燈光BackgroundMusic/背景音樂Smell/氣味Corridors/Walls/走廊/墻壁PantryRoom/工作間PlantRoom/設(shè)備間Others/其它Floors33th/33健身房Lightings/燈光Smell/氣味Floor,Wall,Furniture地面，墻壁，家具GreenPlants/綠色植物AC&Extractor空調(diào)和通風(fēng)Gates/柵欄門NightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Conditions標(biāo)準(zhǔn)Inorder/狀態(tài)良好Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Locked/門上鎖Locked/門上鎖Yes/NoActionTaken采取措施√/xInorder/狀態(tài)良好Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好Fresh/鮮活I(lǐng)norder/狀態(tài)良好Locked/門上鎖Safety&SecurityControlRoom/消防監(jiān)控中心StaffonDuty/值班人員LogBook/值班記錄GeneralEnvironment總體環(huán)境Others/其它InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Wellrecorded&Kept/詳細(xì)記錄并保存Clean&tidy,ingoodcondition/整潔，狀態(tài)良好StaffNamesonDuty/各部門當(dāng)班人員姓名HousekeepingCaptain/客房部領(lǐng)班：Receptionist/前臺接待：SecurityGuardinMonitorCentre/監(jiān)控中心保安員：Engineer/工程部維修工：Talkwith2StaffandgettheirFeedbacks&OpinionsonHotelManagement/征求2名酒店員工對于酒店管理的意見1.GoodPoints/優(yōu)點________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)/建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TalkwithGuestandgettheirFeedbacks&OpinionsonHotelManagement/征求賓客對于酒店管理的意見1.GoodPoints/優(yōu)點________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)//建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Occupancy/出租率TotalRoomsHandoverUp-to-date/酒店房間總計Completedby/值班經(jīng)理簽名:Time/時間：

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