餐飲服務(wù)部工作總結(jié)暨201*年工作計(jì)劃

餐飲服務(wù)部工作總結(jié)暨201*年工作計(jì)劃

Mealserviceministryworked201*summaryandthejobplannedthefirstshare201*:Thejobwassummedup201*one,workingreviewingwas201*inayearofinthepast,mealservesaministrytobeafoundationwithschooldevelopment,aroundschoolworkcentreofgravity,thosewhopassfacultyistruegrabgetrightonthejob,mealmanagementandservicelevelgetrisingapparently,removelogisticstoensureafunction,gainremarkablesuccess.(one)learnscientificprogresstowatchdeep,urgemealgovernmentdevelopmentofnewchancetoextricateoneselffromanawkwardpositionlearnsscientificprogresstowatchontheservice,holdtowhatISO9001qualityrunssystematicleveltocarryout,holdto“programdocument“mediummealcontrolprogramandcadredoor“exerciseinstructor“thosewhowaitforregulationssystemfulfil,holdtointeriorstudycommunication,outsidetocommunicate,makeeachjobisbeguninorder,ensurejobofexamineandverifyispassedsmoothly.(2)strengthenpurchase,storeroomgovernmentworks,fathertoinvolverawmaterialreplenishonr’sstockmealserviceministryholdstocollegefoodtocombineinvitepublicbiddingtopurchaseasystemfrombeginningtoend,acton“cheapofpriceofwholesomesafety,qualitativeactor,aptitudeisallready“principle,inensuretoassuretosupplybelowthepremiseofquality.Passinformationofseasonableunderstandingmarketononehand,usepricedifferenceintimetoadjustinventory,adjustingcontrolreplenishonr’sstock,stablizetheprice;Increasepairofrawmaterialreplenishonr’sstocktocheckandacceptadministrativestrengthontheotherhand,perfectreplenishonr’sstockchecksandacceptrelevantprovisionandformalities;Inthemeantime,thequarantinethatincreasespairofreplenishonr’sstockissupervised,purchasequantityandcardmachineturnoverthroughannouncingdeliveryofcargofromstorageofeachdiningroomeverymonths,takestrictprecautionsagainstprivatelytopurchase,closegoodfountainhead.(3)aggrandizementsafetyconsciousness,ensurewithoutweightyresponsibilityaccident.Mealservesministryallthroughtheagestovaluesafeproductionjob,established3classtocontrolinspectionsystem.Adoptthespottocorrecttheprocessingmethodthatrectifiesandreformphotographunionwithdeadlinetotheproblemthatdiscoversincheckoutprocedure,topromotemealsecuritylevelofmanagementandservicelevelprovidedstrongsafeguard.1,fulfilfirecontrolsafetytoworkseriously.Groomthroughorganizingeachfirecontrolwithdrilling,aggrandizementconsciousnessofresponsibilityofsafetyofemployeeofeachdiningroom,thefacilitiesfacilitiessuchasblanketoffireplug,fireextinguisher,putoutafirewasdeployedinkeyplace.Establishthespecialmemberthatinstallallinspectionexamineatthesametime,beinchargeofcheckingeachelectricequipment,equipmentburninggastorunaconditionatanytime,ensuresafeproductionhappenswithoutweightyresponsibilityaccident.Toputanendtosafehiddentrouble,stillsubmittedthereportthataboutsuggestingtobeoppositeineachdiningroomgalleyequipmentinstallsdeviceoffirecontrolputoutafiretogroupandschool.2,fulfilaquantitytochangeseriouslymanagebydifferentlevelsthejob.Fulfilaquantitytochangeseriouslymanagebydifferentlevelssystem,inensureonthefoundationofdiningroomofaclassA,haddonedining-roomofthefirstteachingandadministrativestafftopromotetherelevantpreparationworkthatisclassAbyBclass.Toincreasestaffceaselesslyintegratedquality:Throughorganizingeachfoodsanitationknowledgegrooms;Formulate“diningroomofstudentofmealserviceministryisspecialcheckalevel“;Arrangeclassofdiningroommanagementtobeinchargeofmachiningmadewholeprocesstoundertakesupervisorycheckingtofoodeveryday,checkclassofdiningroommanagementtheresulttoundertakeannouncingresultofrewardsandpunishmentwithbriefform.3,editedthemechanicalequipmentoperatingrulesinFM201*|PES201*|FIFA

exerciseinstructor.Newmade“systemofsafeproductionmanagement“,perfectsafeproductionisadministrativesystem,operatingrules,urgentbeforehandaseriesofcontentsuchasthecase,operateflowchartthroughdesigningmechanicalequipmentsecurity,suspensionisonthesideofthemechanicalequipmentwitheachcorrespondingdiningroom,alwaysremindemployeetoundertakeoperatingaccordingtocorrectoperatingrulesononehand,improvesafeoperationconsciousness,ensurepersonissafe;Improvetheservicelifeofmechanicalequipmentthroughaccurateoperationmethodontheotherhand.(4)continuetoinsisttobewithemployeeofteachersandstudentsthis,dogoodmanagementandministryofserviceofserviveroutinemealtoalreadywasformedwiththestudentbasicfoodisgivenpriorityto,itiswithethicalgustcharacteristiccomplementarypatternofmanagementofmuchbreed,muchclass,actonagroup“character8serves“tenet,ceaselessexplorationmealmanagesnewconcept,doone’sbestsatisfiesthedietaryrequirementofemployeeofeverynationalityteachersandstudents.1,thosewhoincreasefacilitiesfacilitiesisnewertransform.Thisyear,changeforstudentdiningroomearlyorlatemensalchair280,3blastkitchenkitchenof12stage,caldron1.Ofnewfooddeskandchairsavednewliernamelycoveredanareaofaspacetoraiserepastareaagain,obtainbroadteachersandstudentstoagreereputably.2,dining-roomonecartooncircuitry,equipmentdetectswithrectifyandreform.Throughbeoppositeroadofcircuitryofonecartoondata,powersupplycordreachseachdiningroomthesafeexaminationofcircumstanceofPOSaccidenttravel,inthelightofthePOSopportunitythathasaproblemandcommunicationunusualcircuitryundertakesunitymaintainingmaintenance,itisnormaltoensurejobofcostaccountingofeachdiningroommoves.Added3schoolyardonecartooncircleisputmachineuseforteachersandstudents,throughcampusonecartoonserverupgradesnewlierthesuccessthatreachsdatabasebackup,mixinthejob,studyforemployeeofmyschoolteachersandstudentsthelifeoffersconveniencecondition.3,finishNationalDaytoguaranteethejobhammerandtongs.InNationalDayactvigorouslyof60yearsofsolidaritytrainsintophalanxin,inassuretoofferfoodnormallywhile,byneed,timelyarrangementisondutypersonneladjustsrepasttime,ensurephalanxtrainsteachersandstudentstobeabletoeatgoluptiousmeal,gotmyschooltheaccordofteachersandstudentsoftrainingofmany201*phalanxreputably.4,increaseIslamicmealtoservecharacteristic.Summervacationtimefinisheddining-roomofstudentIslamicgusttotransformaprojectthisyear,theinvestmentofthisdining-roomaddedtheservicedistinguishingfeatureofmealofmyschoolIslamicnamely,solvedagainlong-termsinceperplexMoslemteachersandstudentstobeinthedietarydemandproblemthatisnotrepasttime,gotbroadMoslemteachersandstudentsapprobate.5,doworkoffluofgoodprecautionarmourH1N1withallone’sstrength.AsvirusofarmourH1N1fluspreadceaselessly,askeachdiningroommakescheckofgoodemployeemorningseriously,andformulatetemperaturerecordsrecorddaily,whatalwayspaycloseattentiontoemployeeishealthy,inordertomakesurefoodtreatmentmakesthesafetyoftheprocess.Inthemeantime,cooperatemyschooldiseaseactivelytopreventaccuseabranchtopreventmeasureofarmourH1N1flu,offerfreeprecautionChinesetraditionalmedicineforemployeeofteachersandstudents,enhancedpowerofimmunityofbodyofemployeeofteachersandstudents.6,workovertimetorecommendtooftenseetheNewYearintrulythejobisfinishedsmoothly.Passduringgraduateleaveschoollengthenbusinesshours,establishspecialwindowtodealwithleaveschooltoquitcalorieofsettleaccountsprofessionalwork.Duringthenewstudenttermsbegins,bethroughlengtheningcampuscardbusinesshandlestime,arrangementmoreIslamicdiningroomisround-the-clockbeondutytowasreachedat12o’clockintheeveninghallFM201*|PES201*|FIFA

fullacostgotstucktoputineachstudentdiningroom,campuswatermachine,assuretobenewstudentandparenttoprovidethemeasuresuchasconvenienceserviceatanytime,gotvariouspraiseandaffirmation.7,theheartfastensmilitarytrainingteachersandstudents.EattheIslamicfoodthatbeateasetomakeclassmateofmyschoolMoslemisduringmilitarytraining,mealserviceministryshouldtransfereveryyeartheMoslemcookwithexcellenttechnologyisriskingtheintenseheatofsummertoservetohutchoflandlordofmilitarytrainingradical,thosewhogotschoolleadershipandmilitarytrainingteachersandstudentsspeakveryhighlyof.8,continuetocelebrateafestivalforeachnationclassmateoffergotothelavatoryandhelp.Long-termsinceoffer“mealoftheeveofthelunarNewYear“,letcannotcomehomethestudentthatcelebrateafestivalissamplingSpringFestivalofthespendjoyfullyintheprocessofcate;Eachdiningroomisred-letterdayofpeopleofspendjoyfullyofeachnationclassmate(Tibetanpastyears,inMarch3,sectionofresumeameatdiet,GuErbangsection)offerfieldandcate;Reflectmealadequatelytoserveministryhearttotiestaffofeachnationteachersandstudents.(5)holdtodemocracymanagement,strengtheningthecommunicationstudentwiththestudentisobjectofdailyandmainservice,theparticipationthatwepasscanalofministryofrightsandinterestsofschoolstudentlife,studentpartnertomeetrunsthesatisfactoryratethatseasonableunderstandingstudentworkstomealanditsrequirement,withestablishexpeditecommunicationchannel.1,payattentiontostrengthenthemanysidedwiththestudenttocommunicate.Throughnonskedwithstudentpartnercanalmeetsastudentundertakehaveaninformaldiscussioncommunicatesthekindthatreachsquestionnaireinvestigation,comprehensiveunderstandingservestheopinionoftheobjectandproposal,feedbackcustomerdemandintimetobecarriedouttorelevantsectiontestandverify,makeaclienttrueexperienceseasonable,quick,all-aroundservice.Throughconductingaseriesofinteractiveactivitiesjointlywiththestudent,enhancebilateralunderstandingandtrust,communicatewithcommunication.2,thespecialrequirementthatsatisfiesspecialgroupceaselessly.Myschoolhasteachersandstudentsof10devotionalMohammedanMoslem2200muchpeople,toincreasetheworkingdiaphaneityofIslamicdiningroom,letallMoslemteachersandstudentseatonbeateasemeal,establishcommitteeofIslamicfoodstudentviaraisingmoneywithallpossiblemeanstemporarilycommittee,foodofresponsiblesupervisoryIslamicworks,producethebridgeeffectbetweenIslamicdiningroomandstudent,reflecttheopinionofMoslemteachersandstudentsandproposal,betterforIslamicdiningroomservicetrieshardatentireschoolteachersandstudents.

FM201*|PES201*|FIFA

擴(kuò)展閱讀：餐飲服務(wù)中心201*年度工作總結(jié)

餐飲服務(wù)中心201*年度工作總結(jié)

一年來，在集團(tuán)的正確領(lǐng)導(dǎo)和親切關(guān)懷下，在全體員工的共同努力下，我中心克服了食品原材料價(jià)格猛漲和用工成本激增的雙重巨大壓力，堅(jiān)持學(xué)生食堂飯菜價(jià)格不上漲，強(qiáng)有力地保障了學(xué)校穩(wěn)定工作，較好地完成了全年的工作任務(wù)。為了在新的一年發(fā)揚(yáng)成績(jī)，彌補(bǔ)不足，現(xiàn)將全年工作總結(jié)如下：

一、積極倡導(dǎo)敬業(yè)奉獻(xiàn)精神，狠抓組織紀(jì)律管理，力求管理水平不斷提升

組織紀(jì)律性是餐飲各項(xiàng)工作的基本保證。在中心的積極倡導(dǎo)與要求下，中心職工繼續(xù)發(fā)揚(yáng)了遵守紀(jì)律、無私奉獻(xiàn)的精神，任勞任怨，確保了各項(xiàng)服務(wù)保障工作按時(shí)按質(zhì)完成。

一年來職工積極參加中心組織的各種會(huì)議，認(rèn)真領(lǐng)會(huì)上級(jí)單位的精神和指示并加以貫徹；中心全體正式員工每周末多上一天班，確保了每天一線均有負(fù)責(zé)同志在崗；各餐廳經(jīng)理每天清早提前一小時(shí)到崗，認(rèn)真檢查早餐準(zhǔn)備和銷售情況，中午和晚上開餐時(shí)間也都堅(jiān)守在工作崗位，平均每天在崗時(shí)間超過11個(gè)小時(shí)；采購(gòu)組員工不論嚴(yán)寒酷暑，無論雙休日與節(jié)假日，每天早上六、七點(diǎn)上崗，認(rèn)真驗(yàn)收配送餐廳所需物資；微機(jī)房工作人員認(rèn)真遵守倒班制度，從早6：00到晚10：00，從未出現(xiàn)過空崗現(xiàn)象，為學(xué)生餐廳、聚博園和校內(nèi)超市的銷售工作做好了卡機(jī)服務(wù)保障工作。

做到了看好自己的門，管好自己的人，辦好自己的事。一年里

沒有發(fā)現(xiàn)將公家東西拿回自己家的損公肥私現(xiàn)象，表現(xiàn)出了職工的優(yōu)秀品質(zhì)和中心的良好風(fēng)氣。

二、牢固樹立為師生員工服務(wù)的意識(shí)，重視服務(wù)對(duì)象的需求狀況，力爭(zhēng)提高廣大師生的滿意度

中心積極參加集團(tuán)組織的師生代表座談會(huì)，認(rèn)真聽取學(xué)生管理部門和各院系學(xué)生代表的意見和建議，通過加強(qiáng)與服務(wù)對(duì)象的溝通交流，進(jìn)一步了解了學(xué)生的需求，及時(shí)對(duì)各項(xiàng)工作了進(jìn)行調(diào)整。各餐廳經(jīng)理都有很強(qiáng)的競(jìng)爭(zhēng)意識(shí)，他們想方設(shè)法吸引學(xué)生到自己餐廳來，他們努力在飯菜質(zhì)量、花色品種、就餐環(huán)境和飯菜保溫上下功夫，努力提高學(xué)生就餐率。

一餐廳大膽創(chuàng)新，合理利用閑操作間，優(yōu)化加工炒制和銷售流程，推出精品家常菜窗口，中鍋炒制，隨炒隨上，深受廣大師生歡迎；二餐廳定期更新飯菜品種，營(yíng)業(yè)額逐步上升，屢創(chuàng)新高；三餐廳一、二樓在天冷之際，推出砂鍋項(xiàng)目，每天就餐師生絡(luò)繹不絕；聚緣閣餐廳加強(qiáng)營(yíng)銷與服務(wù)，充分發(fā)揮自身技術(shù)優(yōu)勢(shì)搞好小炒與宴會(huì)項(xiàng)目，還配合校團(tuán)委順利完成新年學(xué)生包餃子聯(lián)歡活動(dòng)的任務(wù)；科技餐廳自下半年以來，堅(jiān)持做好夜宵項(xiàng)目，努力為下晚自習(xí)學(xué)生提供安全可口的小吃，受到科技學(xué)院師生的好評(píng)。

三、重視采購(gòu)工作，千方百計(jì)控制進(jìn)貨成本，為餐廳贏利打下良好基礎(chǔ)

采購(gòu)工作是餐飲中心成本控制的關(guān)鍵一環(huán)。采購(gòu)到物美價(jià)廉的物資，不僅關(guān)系到餐廳成本高低，更關(guān)系到廣大師生的身體健康，因此，中心極為重視采購(gòu)驗(yàn)收工作。采購(gòu)組肩負(fù)著各餐廳除米面油

菜之外的所有物資采購(gòu)供應(yīng)工作，一年里，采購(gòu)組職工不辭辛苦、勤轉(zhuǎn)市場(chǎng)、貨比三家、討價(jià)還價(jià)，努力降低采購(gòu)成本；對(duì)所采購(gòu)物資嚴(yán)格驗(yàn)收把關(guān)，堅(jiān)決不讓無證不合格產(chǎn)品流入餐廳。在數(shù)次市防疫部門對(duì)我中心采購(gòu)工作的檢查中，均未發(fā)現(xiàn)不合格問題，受到了防疫部門的好評(píng)。

四、積極想方設(shè)法，克服成本壓力，實(shí)現(xiàn)了餐廳毛利率不降低下半年以來，受國(guó)內(nèi)外多種因素影響，全國(guó)包括我市以農(nóng)產(chǎn)品為主的食品原材料價(jià)格上漲迅猛，價(jià)格總水平逐月攀升，與去年同期相比，我中心采購(gòu)的食品原材料平均漲幅在20%以上，特別是蔬菜價(jià)格平均漲幅在60%以上。這無疑極大地增加了以上述物資為主要原材料的餐廳的運(yùn)行成本壓力。現(xiàn)餐廳所售主食均為保本或虧本供應(yīng)。盡管面對(duì)重重困難，各餐廳在經(jīng)理帶領(lǐng)下，在全體員工共同努力下，精打細(xì)算、厲行節(jié)約、推陳出新，提高產(chǎn)品附加值，實(shí)現(xiàn)了相比去年毛利率不降低的好成績(jī)。

五、認(rèn)真落實(shí)集團(tuán)“安全生產(chǎn)月”活動(dòng)，加強(qiáng)安全管理，力爭(zhēng)將隱患消滅在萌芽狀態(tài)

自201*年10月1日至10月31日，中心開展了為期一個(gè)月的“安全生產(chǎn)月”活動(dòng)，集中力量對(duì)安全生產(chǎn)工作進(jìn)行了全面檢查，對(duì)查出安全生產(chǎn)管理方面和設(shè)備設(shè)施方面的安全隱患，認(rèn)真整改；嚴(yán)格按照河北省教育廳《關(guān)于在全省高等學(xué)校開展乳制品專項(xiàng)治理工作的通知》精神，認(rèn)真排查，嚴(yán)把進(jìn)貨關(guān)，徹底杜絕了有害乳制品流入餐廳;積極組織餐廳員工參加學(xué)校組織的消防演習(xí)，力爭(zhēng)做到讓每個(gè)新招聘員工均參加過演習(xí)，懂得基本消防知識(shí)，掌握撲救初

期火災(zāi)的能力。

六、積極探索，認(rèn)真論證，為三餐廳改革試點(diǎn)工作精心籌備方案

為滿足廣大師生日益多元化的就餐需求，提高學(xué)生就餐率，集團(tuán)決定以第三餐廳為試點(diǎn)，全力推進(jìn)餐飲服務(wù)中心的改革工作。餐飲服務(wù)中心全力配合集團(tuán)此項(xiàng)重點(diǎn)工作，先后到西安、重慶、北京以及本市一些高校做細(xì)致調(diào)研，聯(lián)系專業(yè)餐飲公司來商討合作事宜，聘請(qǐng)專業(yè)施工單位和廚具廠商對(duì)餐廳改造進(jìn)行預(yù)算，為最終決策提供切實(shí)依據(jù)。

盡管過去的一年取得了一定的成績(jī)，我中心的工作也暴露了一些不足：三餐廳一層炸食間因操作不當(dāng)原因起火，造成了一定的經(jīng)濟(jì)損失和不良影響，這也給我們敲響了警鐘：安全工作必須常抓不懈；針對(duì)員工服務(wù)態(tài)度的投訴呈上升趨勢(shì)，暴露了員工服務(wù)意識(shí)有待加強(qiáng)培訓(xùn)的問題。

展望新的一年，我們深感任重道遠(yuǎn)，但是，不管面對(duì)多大的艱難險(xiǎn)阻，我們有信心、有決心，在集團(tuán)的正確領(lǐng)導(dǎo)下，在全體員工的積極努力下，把中心工作辦得紅紅火火，努力將各項(xiàng)工作提高到一個(gè)新層面，爭(zhēng)取201*年我們?cè)賱?chuàng)佳績(jī)。

餐飲服務(wù)中心201*年1月

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